faqs / triyoga mobile App

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You can download the triyoga App for free at the Apple App Store or Google Play Store.

The App will allow you to quickly view schedules and book classes for yoga, mat Pilates and barre classes at all of our centres on your mobile device. It will also allow you to purchase classes and passes, and receive news of special offers.

The triyoga mobile App can be used on both iOS and Android devices.

It’s likely the email address or name you provided when creating your App account is different to the one we have on file for you.

The App automatically syncs your history based on two pieces of information across accounts: your email address and your first name / surname. If these details don’t match, then you’ll need to manually sync your accounts to access all of your passes and historical data.

Syncing your accounts on an iOS device

Now check your Inbox for the verification email—it should arrive within a few minutes.

Open this verification email and click the enclosed link, then scroll to the “Search for a business” section at the bottom of the screen.

4. Enter ‘triyoga’, and tap Search.
5. Tap on the name ‘triyoga’
6. Enter your email address and password
7. Tap Sign In

Syncing your accounts on an Android device

Now check your Inbox for the verification email—it should arrive within a few minutes.

Open this verification email and click the enclosed link, then scroll to the “Search for a business” section at the bottom of the screen.

4. Enter ‘triyoga’, and tap Search.
5. Tap on the name ‘triyoga’
6. Enter your email address and password
7. Tap Sign In

The fastest way to find the answer to your question is directly from the ‘Help Centre’ in your App. Simply click on the main menu icon on the top left of your screen and scroll down to select ‘Settings’ then at the top of the screen you’ll see a section called ‘Support’ with a link to FAQs. The help centre is provided by the App supplier Mind Body Online and you will be directed to their website.

Alternatively Our friendly reception staff at any triyoga location will be more than happy to help you with any questions you may have regarding use of the App.

Yes, you can reset your password from within the App.
1. On the App login screen click “login”
2. Look for the “forgotten password” link beneath the Facebook login icon
3. Enter your email and tap “retrieve password”

Please Note: Unfortunately the reception team at triyoga are unable to change your App password on your behalf.

No. If you already have a login which you’ve used in the past to login to Mind Body or the triyoga.co.uk website you should use these details to log in to the App rather than creating a new account.

For the app to run as well as it should, you’ll need to check the following:

Make sure that your operating system is up to date

For Android devices Android 4.0+ or newer is required to run the App. For iOS devices iOS 8.0 or newer is required.

For Android devices:
1. Open “settings” on your device
2. Scroll to the bottom and choose “about phone”
3. Tap System updates to check for a newer version of your Operating System

For iOS devices:
1. Open Settings on your device
2. Select General
3. Tap Software Update to check for a newer version of your Operating System

Ensure you have the latest version of the App

For Android devices:

1. Open Google Play
2. Tap menu icon in left corner
3. Select ‘my apps and games’
4. Tap Update All, or select the app individually, to get the newest version

For iOS devices:

1. Open Apple App Store
2. Tab ‘updates’
3. Find the triyoga App and click the ‘updates’ button (Note: The app only appears under Pending Updates when a new version is available)

Alternatively the issues may be related to your data connection. Try switching between WiFi and mobile data on your smartphone, or using the app from a new location.


User-added image

      • Select your app from the list of installed programs.
        User-added image
      • Tap Uninstall.
        User-added image

 

3. The issues may be related to your data connection. Try switching between WiFi and mobile data on your smartphone, or using the app from a new location.