Important notice: Some of our classes are incorrectly showing ‘Class Full’ for some users due to a technical issue. Our engineers are working on it and we hope to have this resolved shortly.
Until then if you want to double check class availability, you can still log in and book via the triyoga Client Portal here.
If you need help please contact your specific triyoga centre here, and our teams will be happy to help you.

Important notice: Our booking system supplier is currently experiencing technical issues, which is causing account and checkout actions to fail in some cases. Their engineers are urgently working on it. Until then, you should be able to log in and book via 1) the triyoga app or 2) the triyoga Client Portal here. Or if you need help please contact your specific triyoga centre here, and our teams will be happy to help you.

Important notice: Due to a global IT outage upstream, you may experience issues with booking, purchasing, or logging in. Their engineers are working on resolving this as quickly as possible. Thank you for your patience

Important notice: Some users are experiencing login issues due to a technical issue upstream with our booking system provider. Their engineers are working on it. Until then you can still log in and book via 1) the triyoga app or 2) the triyoga Client Portal here.

Important notice: Our booking schedules are temporarily down due to a technical issue. Our engineers are working on it and we hope to have this resolved very shortly.
Until then, if you need help please email our customer care team at [email protected] or contact your specific triyoga centre here, and our teams will be happy to help you.

from Jonathan: centres reopening + survey

Jonathan Sattin, founder of triyoga, shares details on how and when we plan to reopen our five London centres as well as continuing live online classes and livestreaming from our centres. We’d love your input to help us open in the best way possible. Please complete our 3-minute reopening survey. Now, here’s Jonathan…

Hello and I trust that you are as well as can be.

It feels like we’re all surfing some pretty big waves with so much happening and it is a challenge to keep standing – but that is our challenge (from someone whose tree pose is iffy but in lockdown I’ve been working on it with the right side pretty sound but more to do on the left). Or we’re all on one of those bananas that you see being pulled behind speedboats but we’re going to make sure that we keep us all afloat.

Thank you to those of you who have helped to keep us going by taking classes and workshops and by showing your faith in our future, by agreeing to reschedule workshops and teacher training courses you have already paid for, to next year. It really helps.

And to those of you who haven’t yet tried an online class or workshop, it might be a case of you’ll be surprised by what you’re missing. One of my oldest friends who was a triyoga regular 2 or 3 times a week wasn’t keen on the idea of online classes (not that he’d tried one). Eventually I convinced him to try a class on Sunday. He was blown away at the quality of teaching (well the teachers are great so no surprise there) but also the sense of connection. It’s not the same, we know, but right now it’s pretty good and it keeps all of sane and healthy in this wild world.

If you are an existing student and want to try your first online class as our guest, please click here and follow the check out process to add your free class. If you are a new student, you can try your first online class on us by clicking here.

Talking of clicking, at the end of this update I’m asking you to help us by filling out a survey (it will take no more than 3 minutes) so we can find out things that we can do either now or when we reopen. If you want to skip the rest of this message (no problem) and just fill out the survey you can do that here.

Since the 19th March, we’ve moved from 5 centres offering 750 classes a week and a wide range of treatments and pilates, to an online schedule of 100+ classes and a small treatment offering, despite the technical challenge and a steep learning curve. Initial bench-marking with national and international providers, suggests we are providing one of the widest online offerings, which is great for you and has our excellent teachers back to teaching as fast as we can.

It’s a perpetually changing landscape as we now see, with some hope and a fair wind, to be moving out of lockdown with the government suggesting for our sector 4th July. All things being equal, we are aiming to reopen the centres on 15th July.

Over the last 10 weeks, as we look to the possibility of re-opening, we have been and are taking the best independent advice from around the world including Yoga Alliance USA, UK Active and other governing bodies and experts as well as our colleagues around the world who have been opening up before us.

Our plan, with an acceptance that there will be variables as more information becomes available, is comprehensive and simple – to ensure that you and our teachers, therapists, staff and suppliers are safe and feel safe. This new plan builds on the distancing and cleanliness measures we implemented in the weeks leading up to lockdown.

What we will be offering is a mix of continuing with (and refining) our online Zoom classes and workshops for the foreseeable after we reopen, and studio classes which will be livestreamed. We are working with experts on camera and sound quality, placement etc, to ensure that the studio livestream will be of high quality. We want you to continue to have access to the very best yoga experience, despite what we envisage will be much smaller class sizes.

When we re-open our centres, what will they be like? Well, it will be triyoga, necessarily cocooned with enhanced safety protocols. These are stepping stones to a healthy future.

We will continue to do what we need to do, when we need to do it and adapt as things change.

What will happen in the background?

– New air filters and cleaning including UVA
– All touch points sanitised every hour
– Buildings cleaned and sanitised throughout day and deep cleaned every night
– All studios, mats and props sanitised before and after each class. There will only be mats and blocks available other than for restorative and yin classes and our recommendation is that you bring your own if you have them

What will you experience?

– Opening hours will be the same, a new class schedule will be published when confirmed in the next couple of weeks though some classes like pregnancy will remain only online for the moment
– All classes and treatments pre-booked, so no drop-in places
– All FOH staff wearing PPE
– One-way flow and check-in systems to ensure distancing; ideally check in for a class 10 minutes before to ensure safety procedures can be followed
– Temperature checks when you come in (and for all staff, teachers and therapists)
– All class attendees to sign health declarations, including confirming they are free of any symptoms
– Changing rooms closed other for use of toilets and hand washing, space will be available to securely monitor travelling clothes and bags etc
– Required and appropriate social distancing in studios and throughout the centres
– Low capacity classes
– Props limited to mats and foam blocks and ideally you can bring your own
– Hand sanitisers conveniently positioned throughout the centre
– For those of you who wish to travel to the centres by bicycle, we are looking at ways for the bikes to be made as secure as possible.

What about the cafes?

We are working with our cafes on how they can provide their delicious food and drinks in the best way and we will update you as soon as we can.

We will continue to assess the best ways to do this as we gather further information and insights and we will update you over the next few weeks. Whilst we think we know what we’re doing, we’d like to know if there are things that are important to you and that would make a difference to you as to when and how you will come back. So, here’s a link to some questions that will help us get things as right as possible and also address any concerns. Click here to take our reopening survey (3 mins).

My apologies for this being so long as I just wanted to give you as much information as possible so you know what’s going on.

Please keep well and we look forward to seeing you again soon.

With best wishes,

Jonathan

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