Job Summary

As part of triyoga front of house team, you will be responsible for promoting wellbeing to our clients through yoga, Pilates and treatments and ensuring a consistent, positive client experience within a motivated, professional and welcoming team environment.

Customer Care

• Interact effectively with all clients from the moment they enter the centre or in a manner that respects the triyoga / client relationship
• Handle client calls in an efficient and professional manner
• Ensure all new clients complete a new visitor form
• Where appropriate, show new clients around the building, share schedule of classes, workshops, therapies on offer, follow up with the client after their class if possible to ensure their experience has been a positive one
• Prioritise the client at all times, making eye contact and smiling if on a call
• Demonstrate confidence and knowledge when advising or providing information to a client
• Contribute in creating a calm, professional and welcoming environment at front of house at all times

Administration

• Process all cash and credit card transactions efficiently and accurately adhering to company procedures
• Follow correct POS till procedures
• Record and report any errors or discrepancies in transactions when balancing tills
• Adhere to correct MBO processes and optimum use of system
• Maintain tidiness at FOH desk

Operations

• Follow daily checklists thoroughly, accurately and efficiently
• Conduct regular building checks and ensure high standard of cleanliness at all times
• Ensure facilities are working and escalate issues where necessary
• Ensure changing areas are stocked with supplies
• Respond promptly to any building requirements or customer complaints, adhering to company procedure
• Adhere to Health + Safety policy at all times ensuring the building is a safe space for employees and clients and raise any H+S breaches to centre manager immediately

Ad Hoc

• Attend training as required by managementImplement change initiatives as instructed by management

Skills/ Requirements

• Min of 2+ years experience within a customer service/ client facing role – prior experience within a yoga centre/ well-being environment a plus
• Proficient on MS Word, Excel + Outlook
• Experience of working with databases/ in–house programs, MBO an advantage
• Excellent verbal and written communication skills
• Strong interpersonal skills with ability to engage with clients in a professional manner
• Proven ability to Multi-task & perform under pressure
• Strong organisation and administration skills
• Attention to detail
• Flexibility in relation to work activities, work schedule and participation in additional / ad hoc duties as required
• Demonstrate hardworking and committed work ethic to meet and exceed client expectations

To apply please send your cv, cover letter and availability to: [email protected]